Privacy Policy
This website, Cochrane Residence, is operated by Affinity Realty Sdn. Bhd. (1626402M) ("we", "us", "our") as a marketing and enquiry website for the Cochrane Residence development in Kuala Lumpur. This Privacy Policy explains what personal data we collect, how we use it, and your rights, in line with Malaysia's Personal Data Protection Act 2010 ("PDPA").
1. Personal data we collect
We only collect the information you choose to give us. This may include:
- Your name and phone number, when you fill in the "Register Your Interest" form.
- Your preferred unit type and any other details you include in your message.
- Any information you send us directly through WhatsApp, such as questions, budget, or contact preferences.
We also receive limited technical information automatically when you visit, such as your device type, browser, approximate location, pages viewed, and the advertisement or link you came from.
2. How the enquiry form works
This website does not store form submissions on its own server. When you submit the Register Your Interest form or click any "WhatsApp" button, your browser opens WhatsApp with a pre-filled message. The details only reach us when you press send in WhatsApp. WhatsApp's own privacy policy applies to messages sent through that service.
3. How we use your information
- To respond to your enquiries and provide information on unit availability, pricing, floor plans, and promotions.
- To arrange site visits, consultations, and follow up on your interest in the project.
- To improve our website and measure the performance of our advertising.
- To comply with applicable laws and regulations.
We do not sell your personal data.
4. Cookies, analytics and advertising
We may use third-party tools such as Google Ads, Google Analytics, or Meta (Facebook/Instagram) Pixel to understand how visitors use this site and to measure and improve our advertising. These tools may use cookies or similar technologies to collect information about your visit. You can control or delete cookies through your browser settings, and you can opt out of personalised advertising through your Google and Meta ad settings.
5. Third-party services on this website
- Google Maps is embedded on the location section and may collect usage data when loaded.
- Google Fonts is used to display text styles and may receive your IP address when fonts load.
- WhatsApp is used for enquiries, as described above.
- Netlify hosts this website and may process standard server logs such as IP addresses.
These providers have their own privacy policies and we are not responsible for their practices.
6. Disclosure of your data
We may share your information with our sales team, the project developer or its appointed representatives where necessary to process your enquiry or booking, and with service providers who help us operate this website. We may also disclose information where required by law or by a regulatory authority.
7. Retention and security
We keep your information only for as long as necessary to handle your enquiry or as required by law. We take reasonable steps to protect your personal data, but no method of transmission over the internet is completely secure.
8. Your rights
Under the PDPA, you may request access to, or correction of, your personal data, and you may withdraw your consent or ask us to stop contacting you at any time. To do so, please contact us using the details below.
9. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date.